Clear your Cache and Cookies

    Desktop Browsers

  • google chrome icon Google Chrome

    Step 1. Open the Chrome Menu located in the top right corner, under the X (close) button.
    Step 2. Go to More Tools > Clear Browsing Data.
    Or press the buttons CTRL + Shift + Del.
    Step 3. In the popup window select the following:
    (1.) Browsing history
    (2.) Download history
    (3.) Cookies and other site and plug-in data
    (4.) Cached images and files
    Step 4. From the Obliterate the following items from: drop-down menu, select the beginning of time.
    Step 5. Click Clear browsing data.
    Step 6. Exit/quit all browser windows and re-open the browser.

    Download Link: Get Google Chrome

  • mozilla firefox icon Mozilla Firefox

    Step 1. From the History menu, select Clear Recent History.
    If the menu bar is hidden, press Alt to make it visible, or press the buttons CTRL + Shift + Del.
    Step 2. From the Time range to clear: drop-down menu, select Everything.
    Step 3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
    Step 4. Click Clear Now.
    Step 5. Exit/quit all browser windows and re-open the browser.

    Download Link: Get Mozilla Firefox

  • Safari

    Step 1. From the Safari menu at the top, select Clear History....
    Step 2. Select the desired time range, and then click Clear History.
    Step 3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely, and re-open the browser.

  • Microsoft Edge

    Step 1. In the top right, click the icon .
    Step 2. Click the History icon, and then select Clear all history.
    Step 3. Select Browsing history, then Cookies and saved website data, and then Cached data and files.
    Step 4. Click Clear.
    Step 5. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

  • Internet Explorer

    Step 1.Select Tools > Safety > Delete browsing history....
    If the menu bar is hidden, press Alt to make it visible.
    Step 2. Deselect Preserve Favorites website data, and select:
    (1.) Temporary Internet files or Temporary Internet files and website files
    (2.) Cookies or Cookies and website data
    (3.) History
    Step 3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
    Step 4. Exit/quit all browser windows and re-open the browser.

    Mobile Browsers

  • google chrome icon Google Chrome (Apple iOs)

    Step 1. Touch Chrome menu > Settings.
    Step 2. Touch Privacy.
    Step 3. Choose the data type you want to clear.
    Step 4. Touch Clear.
    Step 5. Exit/quit all browser windows and re-open the browser.

  • google chrome icon Google Chrome (Android)

    Step 1. Touch Chrome menu > Settings.
    Step 2. Touch (Advanced) Privacy.
    Step 3. Touch Clear browsing data.
    Step 4. Exit/quit all browser windows and re-open the browser.

  • safari icon Safari (Apple iOS)

    Step 1. Open your Settings app.
    Step 2. Tap Safari.
    Step 3. Tap Clear History and Website Data and Confirm.
    Step 4. Exit/quit all browser windows and re-open the browser.