Tech Info and Requirements for LiveStreaming at Home:
Please make sure you have the following streaming requirements in place for an optimal viewing experience:
Internet Connection: Please check your internet speeds at www.speedtest.net or a similar connection speed test site. We usually stream at bit rates between 700k to 4.5Mb/s. Having some overhead in your connection is a good thing because you’re probably using your Internet connection for more than just this stream. So we recommend having 5-10MB/s download speed minimum.
The quality of the video in the player may adjust up or down if your Internet connection changes during the stream. This feature allows you to enjoy the stream without disruption. On your desktop, and in some mobile apps, you can bypass the “auto” bitrate by clicking the gear icon on the video playbar and selecting a specific resolution. If your video is really buffering, try selecting the lowest possible resolution speed.
Devices: You can enjoy your content on a PC, laptop, tablet, phone, or a supported Smart TV* regardless of where you’ve made your purchase originally.
Supported Web Browsers: Our player works well across nearly all browsers released within the past two years. We should support the last 2-4 most recent versions of every browser including, as of May 2020: Chrome 58+, Safari 10+, Firefox 52, Internet Explorer 11+ and Microsoft edge 14+. Note: Flash is not supported except in IE11 on Windows 7.
Supported Mobile Devices: iOS Devices: iPhone 5s and later, iPad 2 and later, iOS 11 and higher. Android Devices: Android 6 and higher.
Supported Casting: Chromecast and Airplay are supported. Supported Microsoft browsers (edge & IE) on recent XBOX consoles have allowed for XBOX viewing.
Smart TV’s-This will largely depend on the model of your Smart TV.
Certain models will allow streaming without any issues, but others might not, which is why we normally recommend using a computer, laptop, tablet or another device to enjoy your content.
To stream on a Smart TV, you would use your TV’s browser to visit the webpage, log in, and watch the stream just like on your computer or tablet.
Problem with the Content? Try these simple yet effective fixes:
Refresh your browser page.
Clear your browser’s cache and cookies
Access the website via private/incognito mode.
Restart your computer or device
Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).
Try using a different device.
Make sure you are not using a VPN.
Try using a different network like another WiFi connection, 4G or a Hotspot.
Clients needing support regarding their access & payments can visit our Support Center.
Enjoy the show!
Step 1. Click the Login button or the content you wish to watch.
Step 2.Select the Sign up option at the top of the form.
Step 3. Fill in the register form and click the Register button.
You will receive an email confirmation for a successfully created account. To find out how to make a purchase, proceed to the next section.
Step 1. Click the content you wish to watch.
Step 2. Enter your login credentials (email and password).
Step 3. Select the desired price option and click Next.
Step 4. Enter the required information.
Step 5. Click the Pay button.
You will immediately receive access and an email confirming your purchase. In case the page does not load, please click the refresh button.
Step 1. Click the Login button or the content you wish to watch.
Step 2. On the form that appears, enter your login credentials (email and password).
Step 3. Click on Login.
The page will then refresh and if you have already purchased, the paywall will disappear. If you haven't purchased, please follow the guidelines above on How do I make a purchase.
Step 1. Navigate to the login form by clicking on the Login button or on the content you wish to watch.
Step 2. Click the Forgot Password link below the password field on the login form.
Step 3. Enter your email address and click the Reset button.
Step 4. A new window will pop up. Make sure to leave it open.
Step 5. Check your email. You will receive a password reset token. If you don’t see it in your Inbox, make sure to check your Spam and Trash folders.
Step 6. Copy the Token and paste it in the first field of the window that popped up previously.
Step 7. Enter your new password in the second and third field.
Step 8. Click Set
If you do not receive a password reset token please visit our Support Center.