Problem with the content.

Try these simple yet effective fixes:

• Refresh your browser page.

• Clear your browser’s cache and cookies. Here is how to do it.

• Access the website via private/incognito mode. Here is how to do it.

• Restart your computer or device.

• Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).

• Try using a different device.

• Make sure you are not using a VPN.

• Try using a different network like another WiFi connection, 4G or a Hotspot.

If the issue persists, please contact the content publisher directly, via the contact info on their website.

The streaming quality is bad

Try the following:

• Refresh your browser page.

• Disconnect all other devices connected to your network and disable all background applications currently running in order to increase your connection speed.

• Clear your browser’s cache and cookies. Here is how to do it.

• Access the website via private/incognito mode. Here is how to do it.

• Try using a different browser (Chrome, Mozilla, Safari, Edge etc.).

• Try using a different device.

• Make sure you are not using a VPN.

• Restart your router.

• Restart your device.

• Try using a different network like another WiFi connection, 4G or a Hotspot.

If the issue persists, please contact the content publisher directly, via the contact info on their website.

What time does the stream start?

There are 4 streams to choose from:

• Stream #1 - Europe & UK - 21:00 CEST / 20:00 BST

• Stream #2 - East Coast Americas - 21:00 EDT / 18:00 CDT

• Stream #3 - West Coast Americas - 20.00 PDT / 22.00 CDT

• Stream #4 - Australia, New Zealand & Asia - 20:00 AEST / 22:00 NZST / 18:00 JST & KST

Please click HERE to book for the time you want.

How many people can watch the stream, is there a chance I’ll miss out, if I don’t buy early?

No, there is no maximum capacity as to how many people can watch the stream.

When will I receive details of how to view the stream?

Details on how to join will be emailed to you 1 hour before the event. All times are displayed in your local time zone.

What if I am late?

Just like any live event, if you're late you could miss some of the event. Some streaming platforms may allow you to rewind slightly to catch up, but not all.

I purchased a Virtual Event Livestream ticket but am no longer available for the event. Can I get a refund?

Unfortunately this event is non-refundable.

Can I Record The Event?

Audio or video recording on your own device is strictly prohibited. Knowledge of such actions, including posting a video of the stream, can hurt your chances of being able to view or access virtual events in the future.

When do tickets go onsale?

Tickets for this event go onsale Friday March 26th 2021 at 9am GMT

Please click HERE to book for the time you want.

Can I watch one region's stream from another region/timezone?

Yes, you can purchase a ticket for and watch any of the streams regardless of your timezone. Please note you can only watch it at the time the stream takes place in the respective region. This time will be specified on your ticket.

How do I book tickets for a specific stream?

Please click HERE to book for the time you want.

Can I purchase more than one ticket at a time?

Ticket purchases are limited to 1 ticket per order. Your unique access code and details on how to connect to the stream are sent to the email address used to purchase the ticket.

Can I purchase a ticket for a friend?

Ticket purchases are limited to 1 ticket per order. In order to purchase a ticket for a friend, you will need to enter their email address in the “Buyer Information” section at checkout. This will ensure they receive the details of how to join the stream. Please be sure to double check the email address is correct

When will I get my Merchandise?

All merchandise packages containing CDs will be shipped out post event by the Artist's label.
Orders containing Limited Edition prints will be dispatched mid-April 2021
Please note, these items are not being shipped by Universe and we do not have information on shipping status or tracking numbers.